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NTT DATA
Offutt AFB, NE | Full Time
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Field Tech Supervisor
NTT DATA Offutt AFB, NE
$74k-94k (estimate)
Full Time | Software & Cloud Computing 1 Month Ago
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NTT DATA is Hiring a Field Tech Supervisor Near Offutt AFB, NE

Req ID: 274988
NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a Field Tech Supervisor to join our team in Offutt, Nebraska (US-NE), United States (US).
Job Summary:
Responsible for the on-site integration of company and multi-vendor systems solutions, which may include hardware, software and networking products as well as operating systems. On-site and/or remote installation, implementation, configuration, maintenance, troubleshooting and/or repair of desktops, notebooks, printers, and associated peripherals. Serves as company liaison with client on administrative and technical matters. Interprets clients' needs and clarifies if the responsibility for problem resolution falls to sales personnel, client support representatives or engineers. Performs troubleshooting parts replacement, system upgrades, advanced deployment, and repair on desktops / notebooks/ printers. Uses advanced tools /technical knowledge to remediate client problems and conduct scheduled installations. Provides technical feedback on technical process issues to improve overall service delivery. May act as team lead at times and coach team members.
Basic Qualifications:
  • Minimum 10 years of experience in Field Support Services that includes analysis, design, development, and integration of hardware, software, and system level requirements.
  • Bachelor's Degree in related field may be substituted for 5 years of relevant experience.
    • Master's Degree or MBA in related field may be substituted for bachelor's degree and 3 years relevant experience.
  • Active Secret Security Clearance required
  • CompTIA Security CE certificate required
Preferred Qualifications:
  • Help Desk Institute Certification
  • Minimum 1 year of experience maintaining and managing client relationships at high senior levels
  • Minimum 1 year of experience in experience meeting or exceeding service level parameters
  • Minimum 1 year of experience supporting DoD or Air Force clients
#FEDSEC
About NTT DATA Services
NTT DATA Services is a recognized leader in IT and business services, including cloud, data and applications, headquartered in Texas. As part of NTT DATA, a $30 billion trusted global innovator with a combined global reach of over 80 countries, we help clients transform through business and technology consulting, industry and digital solutions, applications development and management, managed edge-to-cloud infrastructure services, BPO, systems integration and global data centers. We are committed to our clients' long-term success. Visit nttdata.com or LinkedIn to learn more.
NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.
Nearest Major Market: Omaha
Nearest Secondary Market: Council Bluffs
Job Segment:
Cloud, Help Desk, Information Technology, MBA, Consulting, Technology, Management

Job Summary

JOB TYPE

Full Time

INDUSTRY

Software & Cloud Computing

SALARY

$74k-94k (estimate)

POST DATE

03/24/2024

EXPIRATION DATE

05/22/2024

WEBSITE

nttdata.com

HEADQUARTERS

PLANO, TX

SIZE

>50,000

FOUNDED

1986

CEO

JOHN W MCCAIN

REVENUE

$1B - $3B

INDUSTRY

Software & Cloud Computing

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About NTT DATA

NTT DATA is a top 10 global IT services provider, headquartered in Tokyo and operating in more than 50 countries. For us, work is not only for technological innovation, it is about connecting people to create better solutions for everyday life. NTT DATA offers an advanced portfolio of consulting, application, business process, cloud, and infrastructure services to businesses and governments worldwide. Our roots cross continents and cultures, dating back five decades. Since the foundation of NTT DATA , we have made sustainable business growth through our DNA to be people-oriented. Through our l ... ong-term perspective, we hope to make a big difference in this world by getting the small things right. This pedigree yields a characteristic unique to NTT DATA: the opportunity for a global brand with the creative energy and enthusiasm of an entrepreneur. More
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